The Salesforce Business Analyst is expected to understand business processes, gather and document requirements, and translate them into practical Salesforce solutions. Typical responsibilities include facilitating workshops, creating user stories and process maps, supporting configuration and testing, managing stakeholder expectations, and helping deliver CRM improvements. Candidates should have experience with Salesforce, business analysis methods, Agile delivery, and tools such as Jira or Confluence. Strong communication, analytical thinking, documentation, and problem-solving skills are essential. Experience with Salesforce Sales Cloud, Service Cloud, CRM transformation, or relevant certifications such as Salesforce Administrator or Business Analyst is advantageous. The role also requires collaboration with technical teams, business users, and project managers in a consulting environment.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize their technology, improve business processes, and develop digital products and services. Its work covers consulting, cloud, data and artificial intelligence, cybersecurity, enterprise applications, engineering, and managed services. Capgemini works with clients in industries such as financial services, manufacturing, retail, telecommunications, healthcare, and the public sector. In Malaysia, the company supports regional and international clients through technology delivery, application services, business transformation, and consulting teams. Employees commonly work in multidisciplinary, international environments, often using Agile methods and platforms such as Salesforce, SAP, Microsoft, and cloud technologies. Career opportunities can include client-facing consulting, technology implementation, project delivery, and specialist roles.
Malaysia is a multicultural country rather than a single island, offering opportunities in Kuala Lumpur, Cyberjaya, Penang, Johor, Sabah, and Sarawak. Technology and consulting jobs are concentrated in Kuala Lumpur and Selangor, while Penang has a strong electronics and services sector. The culture blends Malay, Chinese, Indian, and Indigenous influences, with English widely used in professional workplaces. Living costs are moderate compared with Singapore, although central Kuala Lumpur is more expensive. Malaysia offers good food, tropical weather, beaches, highland areas, and easy travel to Langkawi, Tioman, Sabah, and Sarawak. Foreign professionals generally need employer sponsorship for an Employment Pass, and the company normally handles the application. Candidates should confirm salary, relocation support, healthcare, tax obligations, and hybrid-work arrangements before moving. Major cities have international schools, modern transport, hospitals, and established expatriate communities.
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