The role involves providing technical support for SAP Business Technology Platform (BTP) environments, investigating incidents, resolving user and system issues, and maintaining reliable service operations. Candidates are generally expected to have experience with SAP technologies, cloud platforms, troubleshooting, system monitoring, and ticket-management processes. Familiarity with SAP BTP services, integration, databases, networking, security, and tools such as SAP Cloud Platform, APIs, or scripting is useful. Strong analytical, communication, documentation, and customer-service skills are important. The candidate should be comfortable working in a structured support environment, meeting service-level targets, collaborating with international teams, and learning new technologies quickly.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize their technology, improve business processes, manage cloud environments, and develop digital products and services. Its work covers consulting, applications, engineering, data and artificial intelligence, cybersecurity, cloud, and enterprise platforms such as SAP. Capgemini serves clients in industries including financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. In Malaysia, the company supports regional and international customers through delivery centers and consulting teams. Employees may work with distributed teams and gain exposure to large-scale transformation programs, enterprise technologies, and structured professional-development opportunities. The working environment typically values collaboration, client service, continuous learning, and practical technical problem-solving.
Malaysia offers strong technology opportunities in Kuala Lumpur and nearby Cyberjaya, while island living is especially attractive in Penang and Langkawi. Penang has a growing technology, shared-services, semiconductor, and software sector, with better urban amenities and more international communities. Langkawi is quieter and tourism-focused, with fewer corporate technology jobs. Malaysia’s culture blends Malay, Chinese, Indian, and indigenous traditions, and English is widely used in business. Living costs are generally moderate, although central Kuala Lumpur and popular parts of Penang can be more expensive. Food, public transport, healthcare, and internet access are usually good. Foreign professionals normally need employer sponsorship for an Employment Pass, with the company handling much of the application. Check current immigration rules, salary thresholds, and eligibility before relocating. Renting first, arranging medical insurance, and understanding local employment and tax requirements are sensible steps.
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