Premier Customer Care Representative | 12-month FTC

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Premier Customer Care Representative supports FedEx customers by handling enquiries, resolving service issues, tracking shipments and coordinating with operational teams. The role typically requires strong communication, customer-service and problem-solving skills, along with accurate data entry and confidence using computer systems. Candidates should be organised, patient and able to manage multiple requests in a fast-paced environment. Experience in customer service, freight, logistics or contact-centre work is advantageous. The successful candidate is expected to maintain a professional manner, meet service-quality and response-time targets, protect customer information and work collaboratively. As this is a 12-month fixed-term contract, flexibility and the ability to adapt to changing priorities are important.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transportation, logistics and courier company providing express delivery, freight, e-commerce and supply-chain services. Its international network connects businesses and consumers across more than 220 countries and territories. In the AMEA region, FedEx supports time-critical domestic and international shipments, customs processes and business logistics. The company operates through aircraft, delivery vehicles, stations, sorting facilities and customer-service teams. Customer care employees play an important role by helping customers track shipments, resolve delivery concerns and understand available services. FedEx promotes safety, reliability, teamwork and service quality, while offering opportunities across operations, transport, technology, administration and commercial functions. In Australia, the company serves major cities and regional business markets through its express delivery and freight network.