This role typically manages and coordinates incidents affecting Radio Access Network (RAN) services, helping restore mobile network performance quickly and preventing repeat failures. Requirements generally include experience in telecommunications operations, RAN technologies such as 2G, 3G, 4G or 5G, incident and problem-management processes, ticketing tools, and service-level agreements. Familiarity with network monitoring, troubleshooting, escalation procedures and ITIL practices is valuable. Candidates are expected to investigate incidents accurately, coordinate with network vendors and technical teams, communicate clearly with customers and management, and work effectively under pressure. Shift work, on-call support and strong written and spoken English may be required. Knowledge of Malaysian telecommunications operations and relevant certifications would be an advantage.
Capgemini is a global technology services and consulting company headquartered in France, with operations across more than 50 countries. The company helps organizations modernize their technology, improve business processes and develop digital products. Its services cover cloud computing, software engineering, data and artificial intelligence, cybersecurity, enterprise applications, infrastructure, engineering and business consulting. Capgemini works with clients in industries including telecommunications, financial services, manufacturing, healthcare, retail and the public sector. In Malaysia, it supports regional and international clients through consulting, technology delivery and managed services teams. The company is known for large, collaborative delivery environments and opportunities to work with international customers. Depending on the assignment, employees may support network operations, application services, cloud platforms or business transformation programs.
Malaysia offers opportunities in telecommunications, IT services, shared-service centers, engineering, finance, manufacturing and digital transformation, especially around Kuala Lumpur, Cyberjaya, Penang and Johor. Its islands and coastal destinations, including Langkawi, Penang, Perhentian and Redang, provide beaches, diving and a relaxed weekend lifestyle. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in professional settings, while Malay is the national language. Living costs are generally moderate, though central Kuala Lumpur and popular expatriate areas are more expensive. Foreign employees normally need an employment pass sponsored by their employer, and approval depends on the role, salary and qualifications. Relocating workers should arrange a valid work permit, housing, healthcare coverage, banking access and tax registration. Malaysia has tropical weather year-round, with regional monsoon seasons affecting travel and island access.
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