The Customer Service Representative with Spanish supports customers by handling enquiries, resolving issues and providing clear, professional assistance through phone, email or digital channels. Requirements typically include fluent Spanish and English, strong communication skills, customer-service experience and basic computer proficiency. Candidates should be patient, attentive, solution-oriented and comfortable working with service targets, customer records and standard procedures. Experience with CRM systems, shared-service operations or international customers is advantageous. The role may involve shift work, structured training and collaboration with colleagues across different countries.
Capgemini is a global business and technology transformation company headquartered in France. It provides consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and business-process services to organizations worldwide. The company works with clients across industries including financial services, telecommunications, manufacturing, healthcare, retail and the public sector. Capgemini has a large international workforce and operates through diverse teams, delivery centers and regional offices. In Malaysia, its operations support global clients through technology delivery, customer operations, consulting and shared services. Employees can generally expect structured processes, multinational collaboration, professional development opportunities and exposure to enterprise technology projects. Benefits and working arrangements vary by role, location and employment level.
Malaysia offers strong opportunities in customer service, shared services, IT, finance, tourism, manufacturing and digital operations, particularly around Kuala Lumpur, Penang and Johor. Its islands, including Langkawi, Penang, Perhentian and Tioman, provide beaches, diving and a slower lifestyle, while major cities offer better transport, healthcare and international schools. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business. Living costs are generally moderate, although central Kuala Lumpur and popular islands can be more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company must complete the relevant immigration process before work begins. A tourist or social visit pass does not permit employment. Relocating candidates should confirm salary, accommodation, insurance, tax obligations and visa eligibility with Capgemini before accepting an offer.
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