This role manages a customer service team supporting supply-chain operations, with French used for communication with customers or stakeholders. Responsibilities typically include supervising daily service delivery, monitoring service levels and KPIs, handling escalations, coaching team members, improving processes, and coordinating with logistics, procurement, and other operational teams. Candidates are generally expected to have team-lead or customer-service management experience, ideally in supply chain, shared services, logistics, or a multinational environment. Fluency in French and English is important, along with strong communication, problem-solving, reporting, and stakeholder-management skills. Experience with ERP, CRM, or supply-chain systems and willingness to work according to international time zones may also be required.
Capgemini is a global consulting, technology services, and digital transformation company headquartered in France. It helps organizations improve business performance through consulting, cloud services, artificial intelligence, data, cybersecurity, engineering, software development, and managed operations. The company works with clients across industries including manufacturing, financial services, telecommunications, retail, healthcare, and the public sector. Capgemini has a substantial presence in Malaysia, supporting international clients through delivery centres and shared-service operations. Its teams commonly work across multilingual customer service, enterprise applications, supply-chain transformation, infrastructure, and business process services. Employees can gain exposure to global projects, structured career development, and multicultural working environments, although the pace and performance expectations can be demanding.
Malaysia offers opportunities in customer service, shared services, supply-chain operations, technology, finance, and consulting, especially in Kuala Lumpur, Penang, and Johor. For island living, Penang combines strong employment prospects with beaches, heritage areas, excellent food, and a relatively relaxed lifestyle. Langkawi is quieter and more scenic, but has fewer corporate jobs and may suit remote workers or those prioritizing nature. Malaysia is culturally diverse, with Malay, Chinese, Indian, and international communities, and English is widely used in business. Living costs are generally moderate, though central Kuala Lumpur and popular Penang areas are more expensive. Foreign employees normally need employer-sponsored authorization, such as an Employment Pass, before starting work. Employers usually assist with immigration, documentation, and relocation, but requirements and salary thresholds can change. Healthcare, public transport, and everyday services are accessible in major cities.
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