The Managing Service Delivery Manager is responsible for overseeing the delivery, performance and continuous improvement of SAP BTP and related technology services for clients. Requirements typically include substantial experience in IT service management, SAP platforms or cloud services, supplier and stakeholder management, service-level agreements, incident and problem management, and leading distributed delivery teams. Familiarity with ITIL practices, governance, reporting, risk management and commercial controls is expected. The candidate should be an effective communicator who can manage client relationships, resolve escalated issues, monitor operational performance and drive service improvement. Experience working in multicultural, enterprise environments and the ability to balance customer expectations, quality, cost and delivery timelines would be highly valued.
Capgemini is a global technology services and consulting company headquartered in France, serving clients across industries including financial services, manufacturing, healthcare, retail and the public sector. The company provides consulting, digital transformation, cloud, cybersecurity, data and artificial intelligence, engineering, enterprise applications and managed services. Capgemini works with major technology platforms such as SAP, Microsoft, AWS and Google Cloud, helping organizations modernize operations and improve customer experiences. Its workforce spans many countries and supports large, complex international programs. In Malaysia, Capgemini offers opportunities in consulting, application services, cloud operations, enterprise platforms, software engineering and service delivery. The organization generally values collaboration, professional development, international teamwork and technology certifications, making it suitable for candidates seeking structured career growth in a global IT environment.
Malaysia offers technology opportunities in Kuala Lumpur, Cyberjaya, Penang and Johor, with roles in IT consulting, SAP, cloud services, software development, cybersecurity, shared services and operations. Kuala Lumpur is the main corporate hub, while Penang is known for technology, engineering and manufacturing. Malaysian culture is multicultural, with Malay, Chinese and Indian influences, and English is widely used in professional settings. Lifestyle costs are moderate compared with many global cities, although central Kuala Lumpur housing can be expensive. Beaches and island destinations such as Langkawi, Penang, Tioman and Perhentian provide easy weekend escapes, while Sabah and Sarawak offer nature and adventure. Foreign employees usually need an employer-sponsored Employment Pass, with the company handling much of the application process. Candidates should confirm eligibility, salary thresholds, taxation, healthcare and dependent arrangements before relocating. Reliable public transport is available in major urban areas, though a car may be useful outside city centers.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...