The Customer Support Specialist will assist customers in Italian and English, respond to questions through email, phone or digital platforms, resolve service issues, and record interactions accurately in internal systems. The role typically requires strong Italian and English communication skills, customer-service experience, good computer literacy, and the ability to work with CRM or ticketing tools. Candidates should be patient, organised, solutions-focused and comfortable working to service-level targets. Flexibility for shifts, teamwork, attention to detail and a professional approach are also expected. Experience in a shared-services, technical-support or multinational environment would be advantageous.
Capgemini is a global business and technology services company headquartered in France. It helps organisations modernise their technology, improve operations and deliver digital transformation through consulting, engineering, cloud, data, artificial intelligence, software, cybersecurity and managed services. The company serves clients across industries including financial services, manufacturing, retail, telecommunications, healthcare and the public sector. Capgemini operates in many countries and employs a large international workforce, creating multilingual and multicultural career opportunities. Its Malaysian operations support regional and global clients through technology delivery, business services, customer operations and consulting teams. Employees commonly work in collaborative, structured environments with training and opportunities to develop expertise across business and technology functions.
Malaysia offers opportunities in customer service, shared services, technology, finance, engineering, tourism and digital operations, especially around Kuala Lumpur, Penang and Johor. Although Malaysia is not one island, it includes Peninsular Malaysia and parts of Borneo, with popular island destinations such as Langkawi, Penang, Tioman and the Perhentian Islands. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business, while Bahasa Malaysia is the national language. Living costs are generally moderate, though Kuala Lumpur is more expensive than smaller cities. Malaysia has tropical weather, excellent food, modern shopping and varied outdoor activities. Foreign employees normally need employer-sponsored permission, such as an Employment Pass, before starting work. Candidates should confirm sponsorship, contract terms, healthcare, tax obligations and relocation support with Capgemini.
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