The Business Data Analyst will analyse operational and service-management data within the ServiceNow platform, translate business needs into practical reporting or process improvements, and support data quality, dashboards, workflows, and stakeholder decision-making. Candidates are generally expected to have experience in business or data analysis, ServiceNow or similar IT service-management tools, requirements gathering, process mapping, SQL or data-query techniques, and reporting tools such as Excel, Power BI, or Tableau. Strong communication, attention to detail, problem-solving ability, and the confidence to work with technical and non-technical teams are important. Familiarity with Agile delivery, ITIL practices, data governance, and consulting environments would be advantageous.
Capgemini is a global business and technology transformation company headquartered in France, operating across more than 50 countries. It helps organisations modernise their technology, improve customer and employee experiences, manage enterprise platforms, and use data, cloud, artificial intelligence, and cybersecurity to achieve business goals. The company provides consulting, systems integration, engineering, application services, and managed services to clients in industries including financial services, manufacturing, telecommunications, retail, energy, and the public sector. In Malaysia, Capgemini supports regional and international clients through delivery centres and consulting teams. Employees may work on ServiceNow, SAP, cloud, data, digital transformation, and business-process projects. The organisation typically values collaboration, continuous learning, professional certifications, international teamwork, and the ability to combine business understanding with practical technology delivery.
Malaysia offers varied career opportunities in Kuala Lumpur, Penang, Johor, and other major centres, particularly in technology consulting, shared services, software, data, finance, and engineering. Penang is known for its technology and manufacturing ecosystem, while Langkawi, Sabah, and Sarawak offer a more relaxed island or coastal lifestyle and strong tourism sectors. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, languages, and daily life. Living costs are generally moderate, although Kuala Lumpur rents and international-school fees can be high. Foreign professionals normally need employer-sponsored authorisation, such as an Employment Pass, and should confirm current requirements with the employer and Malaysian authorities. Relocating workers should arrange certified documents, accommodation, healthcare coverage, banking, and tax advice before arrival. English is widely used in professional workplaces.
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