SAP Customer Service Functional Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The SAP Customer Service Functional Consultant will help clients design, configure, implement and support SAP customer service and related business processes. Requirements typically include practical SAP CS or S/4HANA Customer Service experience, knowledge of service management, repairs, warranties, sales integration and master data, plus strong requirements-gathering and documentation skills. Experience with SAP BTP, integration, testing and Agile delivery is advantageous. The candidate is expected to work closely with business users, technical teams and international stakeholders, translate business needs into SAP solutions, support testing and training, and contribute to successful project delivery. Strong communication, analytical ability, teamwork and willingness to travel or work with distributed teams are important.

About the employer

Capgemini is a global business and technology transformation company headquartered in France, operating across more than 50 countries. It provides consulting, digital engineering, cloud, data and artificial intelligence, cybersecurity, technology services and business process support. Capgemini works with major organizations in industries such as financial services, manufacturing, consumer products, energy, telecommunications and the public sector. Its SAP practice helps clients modernize enterprise systems, improve customer and supply-chain operations, and move toward cloud-based platforms such as SAP S/4HANA and SAP Business Technology Platform. In Malaysia, the company supports regional and international delivery through consulting, application services and technology teams. Employees commonly work in multicultural, project-based environments with opportunities for professional certifications, international collaboration and career progression across consulting and technology disciplines.