The SAP Customer Service Functional Consultant will help clients design, configure, implement and support SAP customer service and related business processes. Requirements typically include practical SAP CS or S/4HANA Customer Service experience, knowledge of service management, repairs, warranties, sales integration and master data, plus strong requirements-gathering and documentation skills. Experience with SAP BTP, integration, testing and Agile delivery is advantageous. The candidate is expected to work closely with business users, technical teams and international stakeholders, translate business needs into SAP solutions, support testing and training, and contribute to successful project delivery. Strong communication, analytical ability, teamwork and willingness to travel or work with distributed teams are important.
Capgemini is a global business and technology transformation company headquartered in France, operating across more than 50 countries. It provides consulting, digital engineering, cloud, data and artificial intelligence, cybersecurity, technology services and business process support. Capgemini works with major organizations in industries such as financial services, manufacturing, consumer products, energy, telecommunications and the public sector. Its SAP practice helps clients modernize enterprise systems, improve customer and supply-chain operations, and move toward cloud-based platforms such as SAP S/4HANA and SAP Business Technology Platform. In Malaysia, the company supports regional and international delivery through consulting, application services and technology teams. Employees commonly work in multicultural, project-based environments with opportunities for professional certifications, international collaboration and career progression across consulting and technology disciplines.
Malaysia offers strong opportunities for SAP consultants in Kuala Lumpur, Penang and Johor, especially in shared services, manufacturing, banking, telecommunications and technology consulting. Kuala Lumpur provides the broadest job market, modern transport, international schools and varied housing; Penang offers a relaxed island lifestyle and a strong electronics sector. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business. Living costs are generally moderate, while food, beaches and weekend travel are major attractions. Foreign professionals usually need employer sponsorship for an Employment Pass, with the company handling application and approval requirements. Before relocating, confirm salary, medical coverage, tax treatment, working location and sponsorship in writing. Popular island destinations such as Langkawi and Penang are excellent for leisure, but most professional roles are based on the mainland or in Penang’s urban areas.
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