This international voice process role typically involves handling customer calls from overseas clients, resolving queries, documenting interactions, and meeting service-quality and productivity targets. Candidates should have strong spoken English, clear pronunciation, active listening skills, and a professional telephone manner. Fluency in additional languages may be helpful. The role generally requires basic computer knowledge, accurate data entry, adaptability to shift work, and the ability to remain calm with difficult customers. Previous experience in international voice support, BPO, contact-centre operations, or customer service is preferred, although suitable graduates may also be considered. Candidates are expected to follow company procedures, protect customer information, achieve key performance indicators, and work flexibly, including evenings, weekends, or public holidays.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize technology, improve business processes, and respond to digital, cloud, data, artificial intelligence, engineering, and sustainability priorities. Capgemini serves clients in industries such as financial services, manufacturing, retail, telecommunications, healthcare, and the public sector. Its workforce includes consultants, software engineers, cloud specialists, customer-service professionals, analysts, and project teams. The company is known for large-scale transformation programs and partnerships with major technology providers. In Malaysia and the wider Asia-Pacific region, Capgemini supports international clients through delivery centres and consulting operations, offering opportunities for people with technical, business, multilingual, and customer-support skills.
Malaysia offers varied employment opportunities in shared services, customer support, technology, finance, manufacturing, tourism, and digital operations. Kuala Lumpur and nearby Selangor are the main business hubs, while Penang and Johor also attract technology and service employers. The country has a multicultural environment, with Malay, Chinese, Indian, and international influences reflected in its food, festivals, and daily life. Living costs are generally moderate, though housing in central Kuala Lumpur is more expensive. Malaysia has tropical weather, convenient public transport in major cities, and many beaches and islands, including Langkawi, Penang, and the Perhentian Islands. Foreign workers normally need an employer-sponsored Employment Pass, and the company must complete the relevant approval and immigration process before employment begins. Relocating employees should budget for rent, deposits, healthcare, transport, and possible visa fees.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...