SIAM Consultant (w/m/d)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The SIAM Consultant helps clients design, implement and improve service integration and management models across multiple IT providers. Requirements typically include experience with SIAM, IT service management, ITIL processes, supplier governance and service-level management. Strong knowledge of incident, change, problem and configuration management is expected, along with the ability to document operating models, define processes and coordinate stakeholders. Candidates should have excellent communication, analytical and presentation skills, and be comfortable working with international teams and third-party suppliers. ITIL certification and experience with tools such as ServiceNow are advantageous. The role may also require consulting experience, workshop facilitation, process improvement and occasional travel.

About the employer

Capgemini is a global consulting, technology services and digital transformation company headquartered in France. It supports organisations with strategy, cloud, cybersecurity, software engineering, data and artificial intelligence, enterprise applications, infrastructure and managed services. Capgemini works with clients across industries including financial services, manufacturing, telecommunications, retail, healthcare and the public sector. The company operates internationally and combines consulting expertise with technology implementation and long-term operational support. In Malaysia, Capgemini provides opportunities in consulting, application services, cloud, engineering, business process services and IT operations, often working with multinational clients. Its work environment generally involves collaborative project teams, structured professional development and exposure to international delivery models. The company commonly values technical capability, client focus, adaptability, communication skills and a willingness to work across cultures and changing business requirements.