The Service Manager – F&B is expected to oversee daily restaurant, bar, banquet or room-service operations, maintain Shangri-La service standards, and ensure an excellent guest experience. Requirements typically include a diploma or degree in hospitality or a related field, several years of food and beverage experience, and proven supervisory or management experience in an upscale hotel or resort. The candidate should be confident leading teams, preparing schedules, controlling costs, handling guest concerns, and coordinating with kitchen and other hotel departments. Strong communication, problem-solving and organisational skills are essential. Knowledge of Malaysian hospitality practices, English proficiency and flexibility to work shifts, weekends and public holidays are also expected.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. The brand is known for warm Asian hospitality, personalised guest service and high standards across accommodation, dining, wellness and events. Shangri-La properties in Malaysia serve leisure travellers, business guests, families and major conferences, offering opportunities in hotel operations, food and beverage, culinary services, guest relations and corporate support. Employees generally work in multicultural teams and receive exposure to international service procedures, structured training and career development. The exact benefits, accommodation arrangements and working conditions depend on the individual property and employment contract.
Malaysia offers hotel and resort opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is the best-known island destination, with beaches, marine activities and a strong resort sector; Penang combines heritage, food and urban life, while Sabah provides access to islands, diving and nature tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hospitality. Lifestyle costs are generally moderate, although resort islands can be more expensive and quieter outside peak seasons. Foreign employees normally need an employer-sponsored employment pass, with approval before starting work; requirements vary by nationality and position. Candidates should confirm salary, accommodation, meals, transport, medical cover and relocation support directly with Shangri-La. Malaysia has tropical weather, so be prepared for heat, humidity and seasonal rain.
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