Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination, and delivery of employee training programs at Shangri-La in the Philippines. Typical requirements include a degree in hospitality, education, human resources, or a related field, along with experience in hotel operations, training coordination, or learning and development. Strong communication, presentation, organization, and interpersonal skills are expected. The candidate should be comfortable preparing training materials, maintaining records, coordinating schedules, supporting onboarding, and evaluating training effectiveness. A professional attitude, attention to detail, confidence working with employees at different levels, and a genuine interest in service excellence are important. Previous experience with hotel standards, guest service, and learning management systems would be advantageous.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels, and other hospitality brands. In the Philippines, Shangri-La operates well-known properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. The group is recognized for warm Asian hospitality, high service standards, employee development, and memorable guest experiences. Hotel employees may receive benefits such as meals, uniforms, service charge, health coverage, training opportunities, and staff discounts, although packages vary by property and position. A Training Supervisor contributes to maintaining these standards by helping colleagues build the knowledge, skills, and service culture required across hotel departments.

Destination Guide

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise operations, wellness businesses, and tourism companies regularly seek trained supervisors and service professionals. Filipino culture is friendly, family-oriented, community-minded, and strongly influenced by both Asian and Western traditions. Daily life can range from busy urban living in Manila to a slower beach lifestyle on islands such as Boracay or Palawan. Costs are generally lower than in many international destinations, though central Manila and resort areas can be expensive. English is widely used in the workplace. Foreign employees usually need an employer-sponsored work permit and appropriate visa before starting work; requirements vary by nationality and contract. Relocation planning should include accommodation, transportation, healthcare, banking, weather, and typhoon considerations. Local employment contracts should clearly state salary, service charge, benefits, working hours, and housing arrangements.