The Service Manager - F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, coordinating restaurant or banquet teams, managing guest satisfaction, and supporting revenue and cost-control targets. Candidates should have several years of hospitality or food-and-beverage experience, preferably in a supervisory or managerial role within an upscale hotel or resort. Strong leadership, communication, problem-solving, staff-training, and operational planning skills are expected. Knowledge of food safety, service procedures, inventory control, and Malaysian hospitality practices is advantageous. The successful candidate should be hands-on, guest-focused, well presented, flexible with shifts, and comfortable working weekends and public holidays.
Shangri-La is a prominent luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, comfortable accommodation, extensive dining facilities, and a strong emphasis on genuine Asian hospitality. In Malaysia, Shangri-La operates established hotels and resorts in locations such as Kuala Lumpur, Penang, and Sabah, offering careers across food and beverage, rooms, events, wellness, engineering, and corporate functions. The company typically values professionalism, teamwork, cultural awareness, service excellence, and continuous development. Employees may benefit from structured training, internal mobility, hotel-industry exposure, and experience working with international guests. Exact benefits, working conditions, and salary depend on the property, department, candidate experience, and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Penang and Langkawi are especially attractive for island living, with beaches, seafood, water activities, and a relaxed multicultural atmosphere, while Kuala Lumpur provides broader career options and urban conveniences. Malaysian culture blends Malay, Chinese, Indian, and indigenous traditions, with English commonly used in hotels and business. Living costs vary: resort islands can be more expensive for accommodation, while local food and transport are generally affordable. Foreign employees normally need an employment pass sponsored by the hiring company; approval is required before working, and eligibility depends on salary, qualifications, and the employer. Candidates should confirm accommodation, meals, insurance, flights, tax, probation, and relocation support in writing. Weather is tropical year-round, with regional monsoon periods affecting travel and outdoor activities.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...