Training Manager

Job Description

The Training Manager is expected to plan, coordinate and evaluate employee training programmes, including orientation, service standards, leadership development and compliance training. The role usually requires a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or operational experience. Strong communication, presentation, coaching and organisational skills are essential. The successful candidate should understand luxury-hospitality standards, be confident working with colleagues at all levels, maintain accurate training records and use feedback to improve performance. Experience with learning-management systems, competency assessments and Shangri-La service standards would be advantageous.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Asia and recognised for its hotels, resorts and residences across the world. Its properties are known for attentive service, comfortable surroundings and a strong emphasis on genuine Asian hospitality. In Malaysia, Shangri-La operates well-established hotels and resorts in destinations including Kuala Lumpur, Penang, Kota Kinabalu and other leisure markets. The company offers opportunities across hotel operations, guest services, food and beverage, finance, engineering and people development. Employees are generally expected to demonstrate professionalism, warmth, cultural awareness and a commitment to continuous improvement. A Training Manager supports this culture by helping colleagues build the practical skills and service mindset needed to deliver consistent guest experiences.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, education, technology and shared services. Popular island and coastal destinations include Penang, Langkawi, Redang, Tioman, Pangkor and parts of Sabah. Life is generally affordable compared with many international cities, with excellent food, tropical weather, shopping and a relaxed social culture. Malaysia is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hospitality. Kuala Lumpur provides the broadest career market, while island resorts offer a quieter lifestyle but may have higher living costs or fewer long-term services. Foreign employees normally require an employer-sponsored Employment Pass, and the employer handles much of the application process. Candidates should confirm salary, accommodation, transport, medical coverage and contract terms before relocating. Work permits and entry rules can change, so official Malaysian immigration guidance should be checked.