Front Office Associate

Job Description

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates with housekeeping and other departments, and helps resolve guest concerns. Candidates should have strong spoken and written English, a professional and friendly manner, good customer-service skills, basic computer proficiency, and attention to detail. Previous hotel or front-office experience is preferred, although suitable hospitality graduates may be considered. The role requires shift work, including weekends and public holidays, and the ability to remain calm, organised, and discreet in a busy luxury-hotel environment.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for warm Asian hospitality, personalised service, and high standards of comfort and quality. Shangri-La Hotel Singapore is a well-established luxury property set in landscaped surroundings near Orchard Road. It offers accommodation, dining, meetings, events, wellness facilities, and family-focused services. Employees typically work in a multicultural environment and receive exposure to international hospitality practices. The company places emphasis on guest satisfaction, service excellence, teamwork, integrity, and professional development. Benefits and exact employment terms vary according to the position, contract, and local employment regulations.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare, and international business. Its culture combines Chinese, Malay, Indian, and Western influences, reflected in its food, festivals, languages, and neighbourhoods. The lifestyle is safe, efficient, clean, and highly connected, although accommodation and daily expenses can be relatively high. Public transport is excellent, and most areas are accessible by MRT and bus. Foreign employees generally need an appropriate work pass arranged through their employer, such as an Employment Pass, S Pass, or Work Permit; eligibility depends on salary, qualifications, and sector rules. Before relocating, candidates should confirm salary, accommodation, medical coverage, working hours, and pass sponsorship. Singapore's hot, humid weather and occasional heavy rain are important practical considerations.