The Family Experience Supervisor is expected to create engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include hospitality or childcare experience, strong communication skills, good organization and confidence in leading recreational programmes. Experience in a luxury hotel, family resort, education, events or guest activities is advantageous. The successful candidate should be warm, creative, energetic and comfortable interacting with children from different cultures. Responsibilities may include supervising family activities, coordinating schedules and materials, maintaining safety standards, responding to guest requests and supporting wider hotel events. First-aid training, language skills and flexible availability for weekends and public holidays would be beneficial.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Established in 1971, the group is known for personalized service, Asian-inspired hospitality and its distinctive Shangri-La brand. Its properties typically offer accommodation, restaurants, wellness facilities, meeting spaces and family-focused guest experiences. Shangri-La places strong emphasis on service quality, colleague development, cultural awareness and creating genuine connections with guests. The group operates several respected properties in Hong Kong and is a prominent employer within the city’s hotel and tourism industry. Employees may benefit from structured training, international career opportunities, staff benefits and exposure to luxury hospitality standards.
Hong Kong is a compact, highly connected city with a distinctive blend of Chinese and international culture. Although best known for Hong Kong Island, the territory also includes Kowloon and the New Territories. Hospitality, tourism, retail, finance, technology, education and healthcare provide extensive job opportunities, while luxury hotels regularly recruit front-office, food and beverage, family experience and events staff. Cantonese is widely spoken; English is commonly used in business and hotels, and Mandarin is also valuable. The lifestyle is energetic, with excellent public transport, diverse dining, hiking trails, beaches and vibrant arts and nightlife. Rent can be expensive, especially in central areas, so many newcomers live in Kowloon or the New Territories. Foreign professionals generally need an employer-sponsored work visa, with qualifications and relevant experience assessed by immigration authorities. Relocation normally requires securing an offer, arranging accommodation and obtaining medical and document clearance.
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