The Host or Hostess welcomes guests at Big Bay Cafe, manages reservations and seating, coordinates table flow, answers guest enquiries, and helps maintain a smooth and friendly restaurant operation. Candidates should have customer-service experience, preferably in a hotel or upscale restaurant, along with good spoken English and Cantonese; Mandarin is an advantage. The role requires a professional appearance, strong communication and organisational skills, attention to detail, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected. A genuine hospitality mindset and knowledge of food and beverage service will help the successful candidate deliver Shangri-La’s high service standards.
Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. The group is known for personalised service, Asian-inspired hospitality and high standards in accommodation, dining, meetings and wellness. Its Hong Kong properties serve business travellers, local residents and international visitors, offering restaurants, lounges, banquet facilities and extensive guest services. Employees commonly receive structured training, opportunities for internal career development and staff benefits, although conditions vary by property and position. Working for Shangri-La generally suits candidates who enjoy polished customer service, teamwork and an international hotel environment.
Hong Kong is a compact, international city with dense urban districts, harbour views, hiking trails and accessible outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, bars, clubs, catering, tourism and events, with major employers concentrated in Hong Kong Island, Kowloon and Lantau. Cantonese is useful for daily life and local guest service; English is widely used professionally, while Mandarin can be valuable. The lifestyle is energetic, convenient and expensive, with excellent public transport, diverse food and many cultural activities. Overseas employees generally need an approved employment visa before starting work; employers usually support applications under the General Employment Policy when the candidate has suitable qualifications and a confirmed job. Prepare a passport, employment contract and proof of qualifications, and budget carefully for housing. Shared accommodation and living in the New Territories can reduce costs, while public transport makes commuting practical.
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