Director of Sales

Job Description

The Director of Sales is responsible for leading the hotel’s sales strategy, driving room, events, corporate, group and leisure business, and achieving revenue targets. Requirements typically include a degree or diploma in hospitality, business or marketing, substantial hotel sales experience, and a proven record in a senior commercial role. The candidate should understand the Malaysian and international luxury-hospitality markets, maintain strong relationships with key accounts and travel partners, and be confident in negotiations and presentations. Strong leadership, communication, networking, budgeting and analytical skills are expected, along with the ability to coach a sales team and work closely with revenue management, marketing and operations.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for warm Asian hospitality, high service standards and properties ranging from urban business hotels to beachfront resorts. Its Malaysian portfolio includes well-known destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Shangri-La places emphasis on guest satisfaction, genuine service, employee development and sustainable operations. A Director of Sales would normally work with hotel leadership to grow commercial performance through corporate accounts, meetings and events, leisure partnerships, travel agencies and destination marketing. Benefits may include accommodation or allowances, meals, healthcare, staff rates and incentive schemes, depending on the property and employment contract.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events and travel management, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Its island lifestyle can combine beaches, water activities and relaxed outdoor living with strong tourism seasons and busy business periods. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality, while learning basic Malay is helpful. Employers normally arrange an Employment Pass for approved expatriate hires, and the employee should not begin work until the pass is issued. Requirements can include a valid passport, qualifications, employment contract and employer sponsorship. Relocation costs, accommodation, tax treatment, schooling and medical coverage should be confirmed before accepting an offer. Major islands have good tourism infrastructure, while smaller islands may have limited transport and services.