The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming preferences and dietary requirements, and coordinating with the kitchen and delivery team for timely service. Candidates should have hotel or restaurant experience, strong communication skills, good telephone manner, basic computer knowledge, and excellent attention to detail. Fluency in English is generally required; Cantonese or Mandarin is advantageous in Hong Kong. The successful candidate is expected to remain courteous and composed under pressure, maintain accurate records, promote suitable menu items, follow hygiene and service standards, and provide a polished guest experience consistent with Shangri-La’s luxury hospitality expectations.
Shangri-La is a luxury hospitality group founded in Asia and recognized for elegant hotels, resorts, and exceptional personalized service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Its Hong Kong hotels serve business travelers, leisure guests, families, and major events, offering accommodation, restaurants, wellness facilities, and extensive meeting services. Shangri-La places strong emphasis on genuine hospitality, cultural understanding, employee development, and high operational standards. Team members typically work in a multicultural environment with structured service procedures and opportunities to build careers across hotel departments and international properties. Benefits may include staff meals, uniforms, training, medical coverage, discounted stays, and service charge, depending on the specific property and employment terms.
Hong Kong is a dynamic coastal city and a major gateway to jobs in hospitality, finance, technology, retail, logistics, and international business. Hotels and restaurants regularly seek staff with customer-service, culinary, language, and supervisory skills. Life is fast-paced, safe, and highly connected, with excellent public transport, diverse dining, shopping, hiking, beaches, and lively cultural districts. Cantonese is the main local language, while English is widely used in business and hotels; Mandarin is also valuable. Foreign nationals generally need an employment visa sponsored by an employer before starting work. Applicants usually provide qualifications, a valid passport, employment documentation, and proof that the role cannot readily be filled locally, subject to immigration approval. Housing can be expensive, so candidates should clarify salary, service charge, accommodation assistance, medical benefits, working hours, and relocation support. New arrivals should budget carefully and arrange suitable housing near convenient transport.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...