The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or hotel dining outlet, ensuring excellent guest service, smooth workflows, accurate cash handling, and compliance with food safety and service standards. Requirements typically include a diploma or degree in hospitality, several years of food and beverage experience, and supervisory experience in an upscale hotel or restaurant. Strong communication, leadership, problem-solving, and scheduling skills are expected. The candidate should be guest-focused, well presented, commercially aware, and comfortable training and motivating team members. Flexibility to work shifts, weekends, and public holidays is essential, along with working knowledge of English; additional languages are an advantage.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, and a broad portfolio ranging from city hotels to beach and island resorts. Shangri-La properties typically offer restaurants, bars, banqueting, wellness facilities, and extensive guest activities. In Malaysia, the group operates established properties in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees generally work in structured, multicultural environments with opportunities to develop careers across hotel departments and international locations. The Assistant Outlet Manager role reflects Shangri-La’s focus on consistent service quality, operational discipline, team development, and memorable dining experiences.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations, particularly in food and beverage, rooms, events, spa, and guest services. Langkawi, Penang, and parts of Sabah provide an island or coastal lifestyle, while Kuala Lumpur offers greater career variety, transport links, and urban amenities. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and Indigenous traditions, with excellent food and generally welcoming communities. Living costs vary considerably; resort islands may have fewer services and higher prices than major cities. Foreign employees normally need an Employment Pass arranged and sponsored by the employer before starting work. Applicants should confirm contract terms, accommodation, medical coverage, transport, and work authorization. A valid passport, verified qualifications, and relevant experience are commonly required. English is widely used in hotels, while Malay and other languages can be useful.
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