The Director of Business Development, RSR & GSH leads commercial strategy and revenue-generating activities for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. The role typically requires strong experience in hotel sales, business development, luxury hospitality, market planning, account management and team leadership. Candidates are expected to develop corporate, leisure, group and MICE business; maintain relationships with key partners and clients; identify new markets; support occupancy and revenue targets; oversee sales plans and budgets; and represent both resorts professionally. Excellent communication, negotiation and presentation skills are essential, together with knowledge of Malaysian and international tourism markets. A degree or diploma in hospitality, business or marketing and several years of senior hotel commercial experience would normally be expected.
Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised service, comfortable accommodation, strong culinary offerings and resort experiences. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, located along Batu Ferringhi Beach. Rasa Sayang focuses on upscale and luxury leisure travel, wellness and refined guest experiences, while Golden Sands is designed for families and active holidaymakers. The resorts serve international leisure guests, corporate clients, weddings, meetings and incentive groups. Shangri-La generally offers structured training, career development and opportunities to work across a broad global network. Commercial leaders are expected to protect the brand standards while delivering occupancy, room-rate, sales and profitability objectives.
Penang is Malaysia’s best-known island destination for combining hospitality careers with urban convenience. Job opportunities are available in resorts, hotels, restaurants, tourism, events, retail, healthcare, technology and education, with larger employers concentrated around George Town and Batu Ferringhi. The island has a multicultural atmosphere shaped by Malay, Chinese, Indian and international communities, and is famous for street food, heritage architecture, temples and festivals. Lifestyle is generally relaxed, with beaches, hiking, cafés and a lively food scene, although traffic and humidity can be challenging. Foreign hires normally require employer sponsorship for an Employment Pass, with approval handled through Malaysian immigration authorities; requirements vary by nationality, salary and position. Candidates should confirm sponsorship, medical checks, dependants’ passes, accommodation and relocation support before accepting an offer. Penang International Airport provides useful regional connections, while nearby mainland Malaysia is accessible by bridge or ferry.
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