The Assistant Director of Sales supports commercial performance for Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort. The role typically requires a degree or diploma in hotel management, business, marketing, or a related field, together with several years of hotel sales experience, preferably in luxury or resort properties. Strong knowledge of local, regional, corporate, leisure, wholesale, and group markets is expected. The candidate should be confident in negotiating contracts, developing accounts, meeting revenue targets, preparing sales plans, and maintaining relationships with travel agents, corporate clients, and event organisers. Excellent communication, presentation, leadership, analytical, and customer-service skills are important, along with flexibility to travel and work across departments.
Shangri-La Group is an international luxury hospitality company founded in Hong Kong, with hotels, resorts, and other properties across Asia, the Middle East, Europe, North America, and Australia. The group is known for warm Asian hospitality, high service standards, attractive resort settings, and its well-established Shangri-La brand. In Malaysia, Shangri-La operates prominent city and resort hotels, including properties in Kuala Lumpur, Penang, and Sabah. The Rasa Sayang Resort & Spa and Golden Sands Resort are located in Batu Ferringhi, Penang, and serve luxury leisure travellers, families, groups, and business guests. Employees generally work in a multicultural environment with opportunities to develop careers in hotel operations, sales, events, food and beverage, guest services, and management.
Penang Island is one of Malaysia’s best-known destinations for hospitality careers, with opportunities in luxury resorts, hotels, restaurants, tourism, events, retail, and travel services. George Town offers a lively mix of Malay, Chinese, Indian, and international influences, while Batu Ferringhi is known for beaches and resort life. Living costs are generally lower than in Kuala Lumpur, although accommodation near the beach can be expensive. The lifestyle combines food culture, heritage attractions, outdoor activities, and a relaxed coastal atmosphere. Foreign applicants normally need an employer-sponsored Employment Pass, with approval dependent on the role, salary, qualifications, and Malaysian immigration requirements. Employers usually guide successful candidates through the process. Relocating staff should arrange housing, health insurance, banking, transport, and document verification before arrival.
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