The Service Centre Officer handles guest calls and requests, provides accurate information, coordinates with hotel departments, records messages, and supports a smooth guest experience. The role typically requires secondary education or a hospitality-related qualification, previous hotel, customer service, or call-centre experience, and strong communication skills in English and Cantonese; Mandarin is an advantage. Candidates should be professional, patient, attentive to detail, and confident using telephone and hotel systems. Flexibility to work rotating shifts, weekends, and public holidays is expected. A helpful attitude, good local knowledge, and the ability to manage several requests calmly are important.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. The group is known for warm Asian hospitality, thoughtful service, and well-established luxury brands, including Shangri-La, Kerry Hotels, JEN, and Traders. Its Hong Kong properties serve international business and leisure travellers and offer accommodation, restaurants, meeting facilities, wellness services, and event venues. Employees generally work in a multicultural environment with structured hotel operations, service standards, and opportunities to develop within the wider hospitality group. The company places strong emphasis on guest satisfaction, professionalism, teamwork, and personalised service.
Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, logistics, education, and professional services. Hospitality roles are concentrated in areas such as Central, Tsim Sha Tsui, Admiralty, Causeway Bay, and Lantau, with international hotels regularly hiring front-office and guest-service staff. Life is fast-paced but convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and a lively cultural scene. Cantonese is widely spoken, while English is common in business and tourism; Mandarin is increasingly useful. Foreign professionals generally need an employer-sponsored work visa, and the position must meet immigration requirements before employment begins. New arrivals should budget carefully for high rents, deposits, transport, and healthcare. Shared accommodation or living in the New Territories can reduce costs, while areas near MTR stations offer the easiest commute.
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