The Sales Manager is responsible for driving hotel revenue by developing corporate, leisure, group, and event business, managing client relationships, preparing sales plans, and achieving monthly targets. Candidates typically need a diploma or degree in hospitality, business, marketing, or a related field, together with several years of hotel or travel-industry sales experience. Strong communication, negotiation, presentation, networking, and account-management skills are expected. Knowledge of the Malaysian market and established corporate or travel-trade contacts would be advantageous. The successful candidate should be commercially focused, well organised, confident meeting clients, comfortable with sales reporting, and willing to travel locally for business development. Experience with hotel systems and proficiency in English are generally required; additional languages may be helpful.
Shangri-La Group is a major international hospitality company founded in Hong Kong and recognised for luxury hotels, resorts, and distinctive Asian-inspired service. Its portfolio spans Asia, the Middle East, Europe, North America, and other global destinations, with brands including Shangri-La, Kerry Hotels, JEN, and Traders. Shangri-La properties typically serve leisure travellers, corporate guests, groups, and events, combining accommodation with restaurants, meeting facilities, wellness services, and local experiences. In Malaysia, the group operates established city and resort properties and employs teams across guest services, food and beverage, sales, finance, engineering, and hotel operations. Employees can generally expect a structured hotel environment, international service standards, customer-focused training, and opportunities to work with business, travel-trade, and events clients. Actual benefits, career progression, and working conditions depend on the specific property and employment contract.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology, education, and professional services. Langkawi is known for resort, marine-tourism, and hospitality jobs, while Penang combines heritage tourism, a lively food culture, manufacturing, and a growing expatriate community. Sabah and Sarawak offer resort, conservation, adventure-tourism, and hospitality opportunities, though transport can be less convenient. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business and tourism. Lifestyle ranges from busy urban living in Kuala Lumpur to a slower beach or island routine. Foreign nationals normally need an employer-sponsored Employment Pass, with approval handled through the company and Malaysian authorities before starting work. Candidates should confirm salary, accommodation, medical cover, tax, and relocation support. Weather is tropical, and monsoon conditions vary by coast, so housing and commuting should be researched carefully.
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