The Team Leader at The Line is responsible for supporting the restaurant operation, leading service colleagues, coordinating table assignments, maintaining Shangri-La service standards and ensuring guests receive attentive, efficient service. Candidates should have previous experience in a hotel, restaurant or comparable hospitality environment, good knowledge of food and beverage service, and strong communication skills. The role requires confidence in guiding a team, handling guest requests and complaints professionally, and working flexible shifts, including weekends and public holidays. A positive attitude, professional appearance, attention to detail and the ability to remain calm in a busy buffet restaurant are expected.
Shangri-La is a luxury hospitality group founded in Singapore and recognised internationally for its Asian-inspired approach to warm, gracious service. The group operates luxury hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other global destinations. Shangri-La Singapore is located on Orange Grove Road and offers accommodation, restaurants, event facilities, leisure amenities and extensive guest services. The hotel’s dining outlets include The Line, a well-known buffet restaurant serving international cuisine in an interactive setting. Employees are generally expected to demonstrate genuine hospitality, teamwork, professionalism and attention to detail. Shangri-La also places emphasis on guest satisfaction, service training and creating memorable experiences, making it a suitable workplace for candidates seeking experience in an international luxury hotel environment.
Singapore is a compact, highly connected city-state with opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare and logistics. The hospitality sector regularly recruits service staff, supervisors, chefs and guest-relations professionals, although competition can be strong. The culture is multicultural, orderly and fast-paced, with English widely used at work alongside Mandarin, Malay and Tamil. Public transport is reliable, and daily life is convenient, safe and generally expensive, especially for accommodation. Singapore has a tropical climate, excellent food, modern shopping areas and easy access to parks and regional travel. Foreign employees normally need an employer-sponsored work pass; eligibility depends on nationality, qualifications, experience and salary. Employers typically manage the application through the Ministry of Manpower. Before relocating, candidates should confirm the pass type, accommodation arrangements, medical requirements, taxes, working hours and employment benefits in writing.
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