The Waiter/Waitress serves guests at Vintana Cafe, Shangri-La's all-day dining restaurant, by taking orders, explaining menu items, delivering food and beverages, processing bills, and maintaining a welcoming dining environment. Candidates should have previous restaurant or hotel service experience, good communication skills, a service-focused attitude, and a professional appearance. Knowledge of food safety, table service, point-of-sale systems, and basic English is advantageous. The role requires flexibility to work shifting schedules, weekends, and holidays, along with the ability to remain attentive during busy service periods. Candidates are expected to work well with colleagues, follow Shangri-La service standards, handle guest requests courteously, and contribute to a clean, efficient, and memorable dining experience.
Shangri-La Hotels and Resorts is a major international luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for refined accommodation, attentive service, extensive dining options, and wellness facilities. In the Philippines, Shangri-La operates prominent properties including Shangri-La Mactan, Shangri-La The Fort, and other luxury hotels and resorts. The group places strong emphasis on genuine hospitality, guest satisfaction, employee development, cultural awareness, and high operating standards. A role at Shangri-La can provide experience in an internationally recognised hotel environment, with opportunities to work alongside multicultural teams and progress within food and beverage or wider hospitality operations.
The Philippines offers hospitality opportunities across Cebu, Boracay, Palawan, Bohol, Manila, and other popular islands, particularly in hotels, restaurants, tourism, diving, and guest services. Cebu provides a strong mix of resort and city employment, while Boracay and Palawan offer seasonal resort work and a relaxed island lifestyle. Filipino culture is warm, family-oriented, social, and service-minded, with English widely used in workplaces. Living costs vary: resort islands can be expensive for accommodation, while Cebu and provincial areas may be more affordable. Employees should expect tropical weather, busy peak seasons, and occasional transport or utility interruptions. Foreign workers normally need an employer-sponsored Alien Employment Permit and appropriate work visa before starting employment; requirements vary by nationality and contract. Philippine citizens can relocate more simply but should arrange housing, transport, healthcare, and local registration. Always confirm current immigration rules and employment benefits with the employer.
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