The Service Manager – F&B is responsible for overseeing daily food and beverage service, maintaining high guest-service standards, coordinating restaurant or outlet operations, and supporting the team in achieving revenue and quality targets. Candidates should have a diploma or degree in hospitality, food and beverage management, or a related field, together with several years of experience in hotel or upscale restaurant operations. Strong leadership, communication, problem-solving, and guest-relations skills are expected. The successful candidate should be comfortable managing shifts, training staff, monitoring service quality, controlling costs, handling guest feedback, and working flexible hours, including weekends and public holidays. Experience with international hotel standards and knowledge of Malaysian hospitality practices would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other global destinations. Its properties are known for warm Asian hospitality, high service standards, premium dining, wellness facilities, and distinctive resort experiences. In Malaysia, Shangri-La operates well-established city and resort properties, including hotels in Kuala Lumpur, Penang, Sabah, and other destinations. The company places strong emphasis on personalized guest service, operational excellence, employee development, and cultural diversity. Employees typically work in structured hotel environments with opportunities to gain international experience, develop specialist hospitality skills, and progress into supervisory or senior management positions. Benefits and accommodation arrangements vary by property, contract, and employment level.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, aviation, retail, and event management, particularly in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Island locations such as Langkawi and Penang provide a relaxed lifestyle, beaches, outdoor activities, multicultural food, and strong tourism communities, though living costs and transport options vary. Malaysian culture combines Malay, Chinese, Indian, Indigenous, and international influences, with English widely used in hospitality. Foreign employees generally need an approved employment pass sponsored by the employer before starting work; requirements depend on nationality, salary, qualifications, and contract. Employers commonly assist with applications and relocation details. Candidates should confirm accommodation, medical coverage, meals, transport, service charges, working hours, and return-flight provisions before accepting an offer. Malaysia has a tropical climate, so prepare for heat, humidity, and seasonal heavy rain.
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