The Information Technology Manager is responsible for managing the hotel's technology infrastructure, systems, cybersecurity, networks, telecommunications and user support. Candidates typically need a degree or diploma in Information Technology, Computer Science or a related field, together with several years of IT experience, preferably in hotels or other service businesses. Knowledge of hotel systems, property-management software, networking, data protection and IT troubleshooting is valuable. The role requires strong leadership, communication and project-management skills, as well as the ability to work under pressure and support operations around the clock. The successful candidate is expected to maintain reliable systems, protect company data, manage vendors and budgets, train colleagues and deliver responsive, guest-focused technology support.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for personalized service, elegant accommodation, restaurants, wellness facilities and strong destination experiences. In the Philippines, Shangri-La operates several well-established hotels and resorts, including properties in Metro Manila and major leisure destinations. The company emphasizes warm Asian hospitality, operational excellence, responsible business practices and professional development. Employees generally work in a multicultural environment where guest satisfaction, teamwork, attention to detail and service consistency are important. An IT Manager supports these objectives by ensuring that hotel technology remains secure, stable and effective for guests, colleagues and commercial operations.
The Philippines offers technology and hospitality opportunities across Luzon, Visayas and Mindanao. Manila and Cebu have the broadest IT market, while Boracay, Palawan, Mactan, Bohol and other resort islands provide hotel-management roles with a more relaxed lifestyle. Filipino culture is welcoming, family-oriented and strongly service-focused; English is widely used in business and tourism. Island living can offer beaches, outdoor activities and lower daily costs than major international cities, although transport, healthcare and internet reliability vary by location. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly arranged through the Bureau of Immigration and Department of Labor and Employment. Employers often assist with documentation, accommodation or relocation details, but applicants should confirm benefits, tax treatment, housing and travel arrangements before accepting an offer. Weather, ferry or flight access and seasonal tourism demand should also be considered when choosing a property.
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