Training Supervisor

Job Description

The Training Supervisor supports the hotel’s learning and development programme by coordinating orientation, service training, compliance sessions and ongoing employee development. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, along with hotel experience and strong presentation, communication and organisational skills. Familiarity with training needs analysis, facilitation, training records and performance evaluation is beneficial. The successful candidate is expected to deliver engaging sessions, maintain accurate documentation, work closely with department leaders and help ensure Shangri-La service standards are consistently understood and practised. Flexibility, professionalism, cultural awareness and a genuine interest in coaching colleagues are important.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its Asian-inspired approach to gracious service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its Philippine properties have included well-established destinations such as Shangri-La The Fort, Edsa Shangri-La, Shangri-La Mactan and Shangri-La Boracay. Shangri-La places strong emphasis on personalised guest experiences, employee development, ethical business practices and service excellence. Training roles are important because they help colleagues understand the group’s standards, local operating procedures, safety requirements and culture of hospitality. Benefits may vary by property, but hotel employees commonly receive meals, uniforms, statutory benefits, training opportunities and possible accommodation or service-charge arrangements.

Destination Guide

The Philippines offers hotel, resort, restaurant, tourism, wellness and events opportunities, especially in Manila, Cebu, Boracay, Palawan and Davao. Hospitality work can provide experience in an international environment, although salaries vary considerably by island and property. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in business and tourism. Lifestyle ranges from busy urban living to relaxed beach communities; transport, healthcare and internet access are stronger in major cities than in remote islands. Employees should expect tropical weather, seasonal tourism peaks and a welcoming but sometimes informal workplace culture. Foreign nationals normally need an appropriate work visa or permit, usually arranged with employer support, while Filipino applicants need standard identification and employment documents. Relocation costs, housing, transport and medical coverage should be confirmed before accepting an offer. Research the specific island’s rainy season, cost of living and emergency services.