The Service Manager – F&B is expected to lead daily food and beverage operations, maintain excellent service standards, supervise and coach team members, manage guest requests and complaints, and coordinate effectively with kitchen and other hotel departments. Candidates should have relevant hotel or restaurant experience, preferably in a supervisory or managerial role, along with strong knowledge of service procedures, food safety, guest relations and staff scheduling. Good communication skills, leadership ability, attention to detail and commercial awareness are essential. The role requires a professional appearance, flexibility to work shifts, weekends and public holidays, and a genuine commitment to Shangri-La’s hospitality standards.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for personalized service, Asian-inspired hospitality and high standards in accommodation, dining, events and wellness. Its Malaysian properties include established city and resort hotels serving business travelers, families and international leisure guests. Employees typically work in a multicultural environment with structured operating procedures, service training and opportunities for career development within the wider group. Food and beverage teams are central to the guest experience, managing restaurants, bars, banquets, room service and special events. Benefits and staff accommodation or meals may vary by property, position and employment contract.
Malaysia offers hotel, resort and restaurant opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and coastal destinations. Island locations such as Langkawi, Penang, Tioman and parts of Sabah provide a relaxed lifestyle, beaches, diving, nature activities and strong tourism demand, although living costs and transport vary by island. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English commonly used in hotels. Hospitality employees should expect shift work, humid weather and a service-focused environment. Foreign nationals generally need an employment pass sponsored by the employer; the company normally handles approval, documentation and onboarding before work begins. Candidates should confirm accommodation, meals, medical coverage, airfare, probation terms and tax treatment in the offer. A valid passport, authenticated qualifications and relevant experience may be required for relocation.
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