Training Manager

Job Description

The Training Manager is responsible for planning, delivering and evaluating staff training in line with Shangri-La standards and hotel objectives. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or learning and development experience. Strong presentation, communication, coaching and organisational skills are expected. The successful candidate should be familiar with training needs analysis, onboarding, service standards, compliance training and performance development. Experience in a luxury hotel environment, knowledge of Malaysian employment practices and the ability to work with colleagues from diverse backgrounds would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, personalised service and high standards across its properties. Shangri-La operates a broad portfolio of urban hotels and destination resorts, including properties in Malaysia. Its culture places strong emphasis on guest satisfaction, colleague development, service excellence and responsible business practices. A Training Manager typically works closely with department leaders and human resources to strengthen operational skills, support career progression and maintain consistent brand standards. Benefits may include accommodation or staff rates, meals, healthcare, training opportunities and discounts, depending on the property and employment package.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail and business services, particularly in Langkawi, Penang, Sabah and Sarawak. Langkawi suits resort professionals seeking a relaxed island lifestyle, beaches and outdoor activities, while Penang combines heritage, food culture and a more developed urban environment. Sabah and Sarawak provide strong nature and eco-tourism opportunities. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hospitality. Living costs are generally moderate, although island accommodation can be seasonal and limited. Foreign employees normally need an employment pass sponsored by the employer, with approval arranged before starting work. Candidates should confirm accommodation, transport, medical coverage, taxes and relocation support in the contract. Weather is tropical year-round, with monsoon conditions varying by coast.