The Director of Sales leads the hotel’s sales strategy, revenue-generating activities, and business development across corporate, leisure, group, MICE, and travel-trade segments. The role typically requires strong luxury-hospitality sales experience, a proven record of achieving targets, market knowledge, excellent communication skills, and the ability to manage key accounts and sales teams. Candidates are expected to build long-term client relationships, identify new commercial opportunities, represent the hotel at industry events, collaborate with revenue and marketing teams, and provide accurate forecasts and reports. Experience in an international hotel brand and familiarity with the Malaysian market are advantageous. The successful candidate should be commercially driven, well presented, persuasive, analytical, and capable of leading a team in a competitive environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Africa. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for personalised service, strong Asian hospitality values, and properties located in major cities, resort destinations, and business centres. In Malaysia, Shangri-La operates well-established hotels and resorts serving corporate travellers, leisure guests, international visitors, and events markets. Employees generally work in a multicultural environment with opportunities to develop careers in hotel operations, sales, food and beverage, guest services, and management. The group places emphasis on guest satisfaction, commercial performance, teamwork, service standards, and professional development.
Malaysia offers varied opportunities in hotels, resorts, tourism, events, retail, technology, finance, and international business. Major hospitality markets include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the coastal resorts of Sabah and Sarawak. The culture is multicultural, shaped by Malay, Chinese, Indian, Indigenous, and international communities, with English widely used in business and hospitality. Lifestyle ranges from busy city living to relaxed island and beach communities, with generally affordable food and services compared with many global destinations. Foreign professionals normally need an employer-sponsored Employment Pass, and the hiring company manages the application through Malaysian immigration authorities. Candidates should confirm current requirements, salary thresholds, medical checks, and dependent rules before relocating. Housing, schooling, health insurance, transport, and taxation should also be discussed in the employment package.
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