The Floor Supervisor supports the smooth daily operation of Shangri-La’s food and beverage outlets, supervising service standards, guest satisfaction, staff performance and floor coordination. Candidates should have relevant hospitality or restaurant experience, strong communication skills and a professional, customer-focused approach. The role requires confidence in leading a team, handling guest requests and complaints, coordinating with the kitchen and maintaining hygiene and service procedures. Flexibility to work shifts, weekends and public holidays is expected. Fluency in English is generally required, while Cantonese or Mandarin is an advantage. The successful candidate should be well organised, attentive to detail, calm under pressure and committed to Shangri-La’s luxury service standards.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The company is known for personalised service, strong emphasis on genuine hospitality and carefully designed properties in major cities and resort destinations. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, wellness services and recreational experiences. Employees are expected to demonstrate warmth, professionalism, cultural awareness and attention to detail. The group provides opportunities across hotel operations, food and beverage, culinary services, guest relations, sales and corporate functions, with training and internal career development available in many locations.
Hong Kong is a highly connected international city made up of Hong Kong Island, Kowloon and the New Territories. Hospitality offers opportunities in luxury hotels, restaurants, clubs, tourism, events and guest services, although competition is strong and working hours can be demanding. The culture blends Cantonese traditions with international influences; politeness, efficiency and respect for hierarchy are valued. Lifestyle is fast paced, with excellent public transport, diverse dining, shopping, hiking and vibrant nightlife. Rent is high, so many employees share accommodation or live farther from central districts. Foreign professionals generally need an employment visa sponsored by a Hong Kong employer, and the role must meet immigration requirements. Employers commonly assist with documentation but usually do not provide housing. Applicants should confirm salary, service charge, accommodation, medical coverage and visa support before relocating.
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