The Order Taker – In Room Dining receives guest calls, records food and beverage orders accurately, explains menu items, confirms delivery details, and coordinates with the kitchen and service teams. Candidates should have customer-service experience, clear telephone communication, good English, and preferably Cantonese or Mandarin. Familiarity with hotel or restaurant operations is an advantage. The role requires a professional manner, attention to detail, product knowledge, and the ability to remain calm during busy periods. Candidates are expected to work shifts, including evenings, weekends, and public holidays, while maintaining Shangri-La’s service standards and protecting guest privacy.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high-quality accommodation, dining, wellness, and event services. Shangri-La hotels typically provide structured training, career development, staff dining, uniform support, and employee benefits, although packages vary by property and contract. Its Hong Kong operations include established luxury hotels serving business travelers, leisure guests, and major events. Employees are expected to deliver attentive, personalized service and work effectively in multicultural teams. The company places strong emphasis on guest satisfaction, operational standards, teamwork, and professional presentation.
Hong Kong is a compact, international city with a distinctive blend of Chinese traditions and global business culture. Hospitality opportunities are available in luxury hotels, restaurants, catering, events, tourism, and cruise-related services, with strong demand for candidates who speak English, Cantonese, or Mandarin. Life is fast-paced, highly connected, and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and lively neighborhoods. Accommodation can be expensive, particularly on Hong Kong Island and in central Kowloon, so many employees share housing or live in the New Territories. Foreign employees generally need an employment visa sponsored by the company, normally under the General Employment Policy, and must secure approval before starting work. Applicants should confirm salary, service charge, accommodation, medical coverage, and visa support directly with the employer.
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