The Assistant Outlet Manager supports the smooth operation of a hotel restaurant, bar, or dining outlet. Requirements typically include hospitality experience, strong food and beverage knowledge, customer-service skills, and good spoken English; supervisory experience is preferred. The candidate is expected to lead and motivate staff, coordinate daily service, handle guest requests and complaints, maintain service and hygiene standards, support scheduling and training, monitor stock and sales, and work closely with the kitchen and other hotel departments. Flexibility, professional presentation, attention to detail, and the ability to work shifts, weekends, and public holidays are important.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. The company is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive dining, wellness, and event facilities. Shangri-La properties generally offer structured training, international exposure, and opportunities to progress within hotel operations. Employees are expected to deliver attentive, personalized service while maintaining professional standards and the group’s values of hospitality, respect, and care. Depending on the property, benefits may include staff meals, accommodation or allowances, medical coverage, service charge, and discounts across participating hotels.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Jobs are available in hotels, restaurants, tourism, events, wellness, and marine activities. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in hotels. Lifestyle costs are moderate, although central Kuala Lumpur and popular islands can be more expensive. Langkawi provides a relaxed island lifestyle, while Penang combines beaches, heritage, and excellent food. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities; requirements depend on salary, qualifications, and nationality. Candidates should confirm accommodation, transport, medical coverage, service charge, working hours, and visa sponsorship before accepting an offer. Tropical weather, festive public holidays, and seasonal tourism demand are important considerations when relocating.
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