The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth service, guest satisfaction and effective coordination between departments. Typical requirements include experience in hotel front office or guest services, strong communication and problem-solving skills, proficiency in English, and familiarity with property-management systems. The successful candidate is expected to lead by example, handle guest concerns professionally, support colleagues, monitor service standards, and make sound operational decisions when senior managers are unavailable. Flexibility to work rotating shifts, weekends and public holidays is essential. Previous supervisory experience in an international luxury hotel and knowledge of additional languages would be advantageous.
Shangri-La Singapore is a luxury five-star hotel located on Orange Grove Road, near Orchard Road. It is part of Shangri-La Group, an international hospitality company with hotels and resorts across Asia, the Middle East, Europe, North America and other destinations. The Singapore property is known for its extensive gardens, elegant accommodation, restaurants, conference facilities and family-friendly services. Shangri-La places strong emphasis on Asian hospitality, personalised guest experiences, service excellence and employee development. Its workforce includes colleagues from many nationalities and departments, offering opportunities in front office, food and beverage, housekeeping, culinary operations, events, engineering and management. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a genuine commitment to guest satisfaction.
Singapore is a compact, highly developed island city-state with strong opportunities in hotels, tourism, restaurants, events, finance, technology and healthcare. The culture is multicultural, with Chinese, Malay, Indian and international influences, and English is widely used in business and daily life. Residents enjoy excellent public transport, safe neighbourhoods, efficient services, shopping, diverse food and easy access to parks and waterfront areas. Housing can be expensive, especially near central districts, although public transport makes commuting from areas such as Queenstown, Geylang or Woodlands practical. Foreign employees usually need an employer-sponsored work pass, commonly an Employment Pass or S Pass, subject to salary, qualifications and government approval. Candidates should confirm eligibility, medical requirements and relocation support with Shangri-La before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...