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Guest Relations Officer

Singapore Shangri-La Approximately SGD 2,400–SGD 3,300 per month, depending on experience, qualifications and allowances*
Job Description

The Guest Relations Officer supports a warm, personalised guest experience by welcoming visitors, handling enquiries, resolving concerns, coordinating with hotel departments and maintaining accurate guest records. Candidates typically need hospitality or customer-service experience, strong spoken and written English, professional grooming and confidence using hotel systems. Additional languages are advantageous in Singapore’s international market. The role requires excellent communication, patience, cultural awareness, attention to detail and the ability to remain calm during busy periods. The successful candidate is expected to anticipate guest needs, protect confidentiality, follow Shangri-La service standards and demonstrate flexibility for shifts, weekends and public holidays.

Company Info

Shangri-La is a luxury hospitality group founded in Singapore and recognised for warm Asian hospitality, thoughtful service and high-quality guest experiences. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other destinations. Shangri-La Singapore is part of the company’s long-standing presence in the city and serves business and leisure travellers with accommodation, dining, meetings and event facilities. Employees generally work in a service-focused, multicultural environment with emphasis on professionalism, personal attention, teamwork and brand standards. The company is also known for developing hospitality talent through on-the-job training and career opportunities across departments and properties. Specific benefits, working hours and progression opportunities for this Guest Relations Officer position should be confirmed directly with the employer.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail and food and beverage. Its culture blends Chinese, Malay, Indian and Western influences, reflected in festivals, languages and hawker cuisine. Living standards are high, public transport is efficient and the city is safe, clean and convenient, although rent and daily expenses can be substantial. English is widely used at work, while Mandarin, Malay or other languages may be useful in guest-facing roles. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit; eligibility depends on salary, qualifications and current government criteria. New arrivals should arrange accommodation, medical coverage, banking and local transport. Singapore has a hot, humid climate year-round, with frequent rain, so lightweight clothing and adaptable footwear are practical.