Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles internal and external calls, guest requests, hotel information, wake-up calls, message taking and communication with relevant departments. Candidates should have good spoken English, clear telephone etiquette, a pleasant and professional manner, basic computer skills and strong attention to detail. Previous experience in hotel telephony, customer service or a front-office environment is helpful. The role requires patience, discretion, accurate record-keeping and the ability to remain calm during busy periods. Candidates are expected to provide prompt, courteous and personalized service, understand Shangri-La’s standards, work rotating shifts including nights, weekends and public holidays, and cooperate effectively with colleagues.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other markets. The group is known for warm Asian hospitality, personalized guest service and high-quality accommodation, dining, wellness and meeting facilities. Shangri-La Hotel Singapore is an established luxury property set in the Orchard Road area, with extensive rooms and suites, restaurants, gardens, event spaces and leisure facilities. Employees typically work in a multicultural environment and are expected to deliver thoughtful, efficient service while maintaining professional standards. The company offers opportunities across guest services, food and beverage, rooms, engineering, sales and corporate functions, with training and career development available depending on the position and business needs.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and logistics. Its culture blends Chinese, Malay, Indian and international influences, reflected in its festivals, languages and famous hawker food. Life is safe, convenient and generally fast-paced, with excellent public transport, modern healthcare and abundant shopping and dining. Housing can be expensive, so newcomers often compare staff accommodation, shared apartments and areas outside the city centre. Employers normally arrange the appropriate work pass, such as an Employment Pass, S Pass or Work Permit, subject to government eligibility rules and quotas; foreign workers should not begin employment before approval. Relocation usually involves securing a job offer, gathering qualifications and identity documents, arranging housing and budgeting for deposits, transport and healthcare. Singapore’s tropical climate is hot and humid year-round, with frequent rain.