The Assistant Director of Sales, RSR & GSH supports Shangri-La's commercial strategy across resort sales and global sales accounts. Requirements typically include a diploma or degree in hospitality, tourism, business, or a related field, together with several years of hotel sales experience, preferably in an international luxury property. The candidate should understand corporate, leisure, wholesale, and group markets; maintain strong relationships with travel partners and key accounts; identify new business opportunities; and contribute to revenue targets. Excellent communication, negotiation, presentation, networking, and leadership skills are expected. Knowledge of the Malaysian and international travel markets, proficiency in English, and flexibility to travel or attend industry events are highly desirable.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalized service, distinctive Asian hospitality, and premium properties serving business and leisure travelers. In Malaysia, Shangri-La operates established hotels and resorts in destinations including Kuala Lumpur, Penang, and Kota Kinabalu. Its commercial teams work with corporate clients, tour operators, destination partners, event organizers, and global sales offices to grow occupancy, room revenue, meetings, and leisure business. Employees generally work within a structured international brand environment that emphasizes guest experience, teamwork, professional standards, sales performance, and career development.
Malaysia offers opportunities in luxury hotels, resorts, tourism, events, restaurants, and travel sales, particularly in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Island-based locations such as Langkawi and parts of Penang and Borneo provide a relaxed lifestyle, beaches, outdoor activities, and a multicultural community, although transport and housing can be more limited than in major cities. Malaysian culture blends Malay, Chinese, Indian, and Indigenous influences, with English widely used in hospitality. International hires generally need an employment pass sponsored by the employer; approval is handled through Malaysian immigration and usually requires an eligible job, contract, and employer documentation. Candidates should confirm visa eligibility, accommodation, medical coverage, tax obligations, and relocation support before accepting an offer. Living costs vary considerably, with resort islands often carrying higher rental and imported-goods costs.
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