The Sales Manager is responsible for developing business, managing key accounts, generating room and event revenue, and strengthening relationships with corporate, leisure, travel-trade, and local clients. Candidates should have a diploma or degree in hospitality, business, marketing, or a related field, together with relevant hotel sales experience in Malaysia or a similar market. Strong communication, negotiation, presentation, networking, and analytical skills are expected. The successful candidate should be commercially minded, confident meeting sales targets, familiar with local and international markets, and comfortable using sales systems and standard office software. Flexibility, professionalism, teamwork, and a willingness to travel or attend client events are important.
Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for personalised service, high-quality accommodation, restaurants, wellness facilities, and conference and event services. Its Malaysian properties serve leisure travellers, business guests, families, and large groups, with locations such as Kuala Lumpur, Penang, and Kota Kinabalu. The company places strong emphasis on genuine hospitality, guest satisfaction, employee development, cultural awareness, and professional standards. A Sales Manager can expect a relationship-focused environment involving corporate accounts, travel partners, events, and revenue growth. Benefits may include staff meals, hotel discounts, medical coverage, training, and performance-related incentives, depending on the property and employment terms.
Malaysia offers opportunities in hospitality, tourism, sales, finance, technology, healthcare, education, and manufacturing. For island-based living, Penang is a popular choice with strong tourism, food, heritage, and business activity, while Langkawi offers a quieter resort lifestyle and many hotel jobs. Malaysian culture is diverse, combining Malay, Chinese, Indian, and indigenous traditions, with English widely used in business and tourism. Living costs are generally moderate, although central Kuala Lumpur, Penang, and resort areas can be more expensive. The lifestyle includes excellent food, tropical weather, beaches, shopping, and easy regional travel, but newcomers should prepare for humidity and seasonal rain. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities. Employers may assist with documentation, accommodation, airport transfers, and relocation advice. Candidates should confirm visa eligibility, contract terms, taxation, insurance, and housing before accepting an offer.
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