The Service Leader–Human Resources supports daily HR operations at Shangri-La, including recruitment, onboarding, employee relations, training coordination, records management and compliance with Malaysian employment legislation. Candidates typically require a diploma or degree in Human Resources, Business Administration or a related field, along with relevant hotel or hospitality experience. Strong communication, confidentiality, organisation and interpersonal skills are essential. The successful candidate is expected to provide responsive service to colleagues, maintain accurate documentation, support employee engagement initiatives and work effectively with department leaders in a multicultural environment. Previous experience with HR systems and knowledge of hotel operations would be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, high service standards and memorable guest experiences. Shangri-La properties employ teams across rooms, food and beverage, wellness, engineering, finance, sales and human resources. In Malaysia, the group operates established luxury hotels and resorts serving business travellers, leisure guests, families and events. Employees generally work in structured, service-focused environments with opportunities for training, internal mobility and international hospitality experience. The company places emphasis on guest satisfaction, teamwork, cultural awareness and professional development.
Malaysia offers varied employment opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services. Popular destinations include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and resort islands on the east coast. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Lifestyle costs vary: Kuala Lumpur is more urban and affordable than many global capitals, while island locations provide a relaxed outdoor lifestyle but may have fewer services. Foreign employees normally require employer sponsorship and an Employment Pass, with approval linked to the role and qualifications. Employers often guide visa applications, medical checks and onboarding. Candidates should confirm accommodation, transport, insurance, taxation and contract terms before relocating. Malaysia’s tropical climate is warm and humid year-round, with monsoon conditions differing between coasts.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...