The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, managing staff, coordinating with kitchen and other hotel departments, and ensuring guest satisfaction. Candidates should have relevant hotel or restaurant experience, strong leadership and communication skills, sound knowledge of food and beverage service, and the ability to manage busy operations professionally. The role requires attention to detail, staff coaching, problem-solving, and flexibility to work shifts, weekends, and public holidays. Familiarity with luxury hospitality standards and proficiency in English are expected; knowledge of additional languages and relevant hospitality qualifications would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for refined service, comfortable surroundings, distinctive dining, and warm Asian hospitality. Shangri-La properties in Malaysia include established city hotels and resort destinations, serving business travellers, leisure guests, families, and events. Employees typically work in a structured international environment with training, career development, and opportunities to move between departments or properties. The company places strong emphasis on guest satisfaction, professionalism, teamwork, cultural awareness, and consistent service standards. Exact benefits vary by property but may include staff meals, uniforms, medical coverage, accommodation assistance, service charge, and employee rates at participating hotels.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, and shared services. Island destinations such as Langkawi, Penang, Redang, Perhentian, and Tioman provide resort and hospitality work, while Kuala Lumpur and major mainland cities offer broader career options. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and Indigenous traditions, with English commonly used in workplaces. The lifestyle is generally affordable, with excellent food, tropical weather, beaches, rainforests, and efficient urban amenities. Foreign employees normally need an employer-sponsored Employment Pass, and the company must complete the relevant immigration process before work begins. Applicants should confirm salary, accommodation, transport, service charge, insurance, and visa support directly with the employer. Employees should also budget for humid weather, seasonal monsoons, and travel between islands, which may require ferries or domestic flights.
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