The Information Technology Manager oversees hotel technology operations, including networks, servers, guest Wi-Fi, property-management systems, cybersecurity, hardware, software, and technical support. Candidates typically need a degree or diploma in information technology, computer science, or a related field, along with several years of IT experience, preferably in hospitality. Strong knowledge of infrastructure, troubleshooting, vendor management, data security, and IT standards is expected. The role requires practical leadership, clear communication, dependable problem-solving, and the ability to support hotel operations around the clock. The successful candidate should be service-focused, organized, comfortable managing budgets and projects, and able to train colleagues while maintaining Shangri-La’s technology and guest-service standards.
Shangri-La Group is a global luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for warm Asian hospitality, high service standards, and full-service properties serving leisure and business travelers. In the Philippines, Shangri-La operates prominent hotels and resorts, including properties in Manila, Cebu, and Boracay. Employees generally work in a structured international environment with strong emphasis on guest satisfaction, operational quality, teamwork, professional presentation, and compliance. Technology leaders support both back-office systems and guest-facing services, helping properties remain secure, connected, and efficient.
The Philippines is an archipelago with major employment hubs in Luzon, especially Metro Manila, and growing tourism opportunities in Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hospitality, information technology, finance, healthcare, education, retail, and business-process outsourcing provide regular job opportunities. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by both Asian and Western traditions; English is widely used in workplaces. Lifestyle varies from busy metropolitan living to relaxed beach communities, with generally warm weather, affordable local food, and active social life. Foreign workers normally need an employer-sponsored work visa or permit, while Filipino citizens can relocate freely within the country. Candidates should confirm accommodation, transport, tax, healthcare, and relocation support before accepting a resort position. Costs and connectivity can differ considerably between Manila and smaller islands.
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