Training Supervisor

Job Description

The Training Supervisor supports the planning, delivery, and evaluation of employee training programs in a Shangri-La property. Requirements typically include a degree or diploma in hospitality, human resources, education, or a related field, along with experience in hotel operations or staff development. Strong communication, presentation, organization, and coaching skills are expected. The candidate should be comfortable coordinating training schedules, maintaining records, supporting orientation programs, monitoring learning outcomes, and working with department heads. Familiarity with hospitality standards, customer service, compliance training, and learning systems is advantageous. The role requires professionalism, discretion, initiative, and the ability to motivate employees while managing multiple priorities in a multicultural workplace.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, residences, and hospitality services across Asia, the Middle East, Europe, North America, and other destinations. The group operates under the Shangri-La, Kerry, JEN, and Traders brands, offering accommodation, dining, wellness, events, and leisure experiences. Its service culture emphasizes genuine hospitality, personalized guest care, employee development, and strong operational standards. In the Philippines, Shangri-La properties include major city hotels and resort destinations, providing opportunities in guest services, food and beverage, rooms, engineering, sales, finance, and learning and development. Employees commonly work in diverse, customer-focused teams and may receive benefits such as meals, uniforms, training, insurance, service charge, and hotel privileges, subject to the individual property's policies.

Destination Guide

The Philippines is an archipelago with strong employment opportunities in hospitality, tourism, business services, retail, healthcare, education, and technology. Major career hubs include Metro Manila, Cebu, Clark, Davao, and resort areas such as Boracay, Palawan, and Bohol. Filipino culture is generally warm, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities; costs are usually lower outside Manila, although rents in popular resort areas can be high. Public transport is affordable but traffic can be challenging in large cities. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants require standard government employment documents. Relocating involves arranging accommodation, transportation, health insurance, banking, and local registration. Weather is tropical, with a dry season and a rainy or typhoon season, so applicants should consider climate and island accessibility before accepting a role.