The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, supervising team members, handling guest feedback, and supporting smooth restaurant, banquet, or room-service delivery. Candidates should have relevant hotel or restaurant experience, strong knowledge of service procedures, good communication skills, and the ability to lead a multicultural team. A hospitality diploma or equivalent experience is advantageous. The role expects a hands-on, guest-focused manager who can work flexible shifts, remain calm under pressure, support training, monitor quality and hygiene, and contribute to departmental revenue and guest satisfaction targets.
Shangri-La Group is a leading luxury hospitality company founded in Asia, operating hotels, resorts, and related businesses across numerous countries. Its properties are known for attentive service, elegant surroundings, strong guest recognition, and the Shangri-La brand promise of warm Asian hospitality. In Malaysia, the group operates several established hotels and resorts in destinations such as Kuala Lumpur, Penang, Sabah, and Sarawak. Employees typically work in multicultural teams and receive exposure to international hospitality standards, structured operating procedures, and guest-service training. Food and beverage is a major part of the company’s hotel operations, covering restaurants, bars, banquets, catering, and in-room dining. The exact benefits for this position may vary by property and can include service charge, meals, staff accommodation or allowances, medical coverage, leave, and employee discounts.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other coastal or island destinations. Resort roles are common in food and beverage, rooms, guest services, diving, wellness, and events. Malaysian culture blends Malay, Chinese, Indian, and indigenous traditions, with English widely used in hotels. Lifestyle costs are generally moderate, although island resorts can have higher prices and fewer services than major cities. Popular island areas include Langkawi, Penang, Perhentian, Redang, and parts of Sabah. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures; requirements depend on nationality, salary, and position. Candidates should confirm accommodation, transport, insurance, service charge, and relocation support before accepting an offer. Malaysia has a warm tropical climate, so light clothing, rain protection, and flexibility with seasonal weather are useful.
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