Training Manager

Job Description

The Training Manager is expected to plan, coordinate and evaluate learning and development programmes for Shangri-La colleagues. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of hotel training or operational experience. The candidate should understand adult learning methods, induction, service standards, compliance training and performance development. Strong communication, presentation, coaching and organisational skills are essential, as is confidence working with colleagues at all levels. The role requires someone who is approachable, culturally aware, proactive and able to measure training effectiveness while supporting the hotel’s service culture and business objectives.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong. Its portfolio includes hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets, operating under brands such as Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La properties are recognised for warm Asian hospitality, high service standards and strong attention to colleague development. In Malaysia, the group has operated well-known city hotels and island resorts, offering careers in rooms, food and beverage, wellness, sales, finance and management. The company generally places emphasis on guest satisfaction, teamwork, cultural respect, professional training and internal career progression. Exact duties and benefits for a Training Manager vary according to the property, location and level of responsibility.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and business services. Island-based hospitality work is especially common in Langkawi, Penang, Tioman, Redang and parts of Sabah and Sarawak. Life is generally affordable compared with many international destinations, with warm weather, diverse food, beaches, shopping and a multicultural social environment. Kuala Lumpur provides the broadest career market, while resort islands offer a slower lifestyle but may have fewer services and higher costs for imported goods. Malaysia’s culture blends Malay, Chinese, Indian and Indigenous traditions, and respectful workplace communication is important. Foreign nationals normally need an employer-sponsored Employment Pass or another approved work permit; tourists cannot legally work. Employers often assist with permits, accommodation and relocation, but applicants should confirm these details, medical requirements, taxes and contract terms before accepting an offer.