The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and guest requests, processes payments, and provides accurate information about hotel services and Singapore attractions. Candidates should have a hospitality, tourism, or related background, strong spoken English, good communication and problem-solving skills, and a professional, customer-focused attitude. Experience with hotel property-management systems and previous front-office work is advantageous. The role requires attention to detail, confident interpersonal skills, discretion, and the ability to remain calm during busy periods. Flexibility to work rotating shifts, weekends, and public holidays is expected. A polished appearance, teamwork, and genuine care for delivering Shangri-La service are important.
Shangri-La is a major luxury hospitality group founded in Singapore and recognized for warm Asian hospitality. The group operates luxury hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a well-established city hotel known for its landscaped grounds, extensive facilities, restaurants, guest services, and high standards of personalized service. Employees typically work in a multicultural environment with structured operational procedures, training opportunities, and strong emphasis on guest satisfaction. The company offers careers across rooms, food and beverage, culinary, wellness, events, engineering, finance, and management. Front-office employees are expected to represent the brand professionally, anticipate guest needs, communicate effectively, and cooperate closely with other departments to create a smooth and memorable stay.
Singapore is a compact island city-state with opportunities in hospitality, aviation, retail, finance, technology, healthcare, and tourism. Its culture combines Chinese, Malay, Indian, and international influences, reflected in festivals, neighborhoods, languages, and food. The lifestyle is safe, efficient, urban, and convenient, with excellent public transport, shopping, dining, parks, and healthcare. Housing can be expensive, especially near central areas, so newcomers often compare shared accommodation with employer-provided options. Foreign employees generally need an approved work pass before starting employment; the appropriate pass depends on salary, qualifications, and occupation, and the employer normally submits the application. Candidates should verify current Ministry of Manpower requirements and understand tax, medical insurance, and contract conditions. Singapore has a hot, humid climate year-round, with frequent rain. Good English is widely used, making daily life and workplace communication relatively accessible for international staff.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...