The Family Experience Supervisor supports memorable, safe and engaging experiences for children and families at Shangri-La in Hong Kong. Typical responsibilities include supervising family activities, coordinating programmes and events, interacting with guests, handling enquiries, maintaining safety standards and working closely with front office, food and beverage and recreation teams. Candidates are generally expected to have experience in hospitality, guest relations, childcare, recreation or event coordination, together with strong communication and organisational skills. A warm, energetic and service-oriented personality is essential. Supervisory experience, proficiency in English and Cantonese or Mandarin, basic safety knowledge and the ability to work shifts, weekends and public holidays would be advantageous.
Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its brands are known for personalised service, thoughtful hospitality and strong attention to guest comfort. Shangri-La properties typically provide accommodation, dining, wellness, events and family-oriented experiences, serving leisure travellers, business guests and local communities. In Hong Kong, the group operates prestigious hotels in major commercial and tourist locations. Employees work in a multicultural environment where service excellence, teamwork, discretion and cultural awareness are highly valued. The company offers opportunities across hotel operations, food and beverage, guest services, sales, engineering and corporate functions, with career development supported through on-the-job learning and internal training.
Hong Kong is a compact, highly connected destination combining dense urban life with beaches, hiking trails, outlying islands and extensive cultural attractions. Hospitality offers opportunities in luxury hotels, restaurants, clubs, events, tourism, retail and family entertainment, although competition is strong and Cantonese is valuable for many guest-facing positions. The culture blends Cantonese traditions, international influences, efficient service and fast-paced city living. Rent is expensive, particularly on Hong Kong Island and in Kowloon, so many workers choose shared accommodation or districts connected by the MTR. Public transport is excellent, and healthcare, shopping and dining are widely accessible. Foreign employees normally require an employment visa sponsored by their employer, with approval depending on qualifications, a confirmed role and proof that the position cannot readily be filled locally. Applicants should arrange housing, insurance, banking and document authentication before relocating.
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